Responsibilities:

- Managing all queries, compliments and complaints across the retail stores and website, to quality standards.

- Proactively feeding back to the business via the Directors’ and Heads of on quality improvements and suggestions after call listening sessions.

- Defining and delivering quality standards in line with Brand expectations.

- Collate feedback from customers to identify themes and trends to promote and deliver improvements to enhance -the Whistles offering, both online and in-store.

- Provide reports to the business on success measurables.