Telephone Operator with our company accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will it be like to work for this company?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. Our company understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with our company. Because it’s with us where the little things mean everything.

What will I be doing?

As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Accept and deliver all messages correctly and promptly for both Guests and management

• Ensure all wake up calls take place at the correct time

• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

• Handle emergency calls immediately and relay comprehensive and accurate information, as required

• Demonstrate a high level of customer service at all times

• Comply with hotel security, fire regulations and all health and safety legislation

• Attend appropriate training courses, when required

• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

• Follow company brand standards

• Assist other departments, as necessary