Responsibilities:

- Ensuring all repair and service orders are managed and completed in a timely manner, and successfully meet company’s service quality standards using the approved Tiffany & Co. process guidelines and procedures.

- Ensuring that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.

- Applying consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.