Responsibilities include (but are not limited to):

• Encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all concerns relating to guest concerns and Concierge Services.

• Coordinates guests’ special, out-of-the-ordinary requests for onboard services under the direction of the Guest Relations Manager.
• Coordinates guests’ requests for shore side services in ports, i.e., limousine services, car rentals, restaurant reservations, etc., under the supervision of the Guest Relations Manager.
• Handles guests’ inquiries and complaints under the supervision of the Guest Relations Manager and ensures that they are resolved quickly, courteously, professionally and to the guests’ total satisfaction.
• Receives inquiries that may require a stateroom upgrade and these are forwarded to the Assistant Guest Relations Manager for processing. 

Qualifications  

Minimum Requirements:

• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
• Minimum of two years hospitality management experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Basic computer software skills required.
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training