As a Headwaiter you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: 

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation 
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s 
• Monitor duty schedules for the respective team 
• Ensure the proper appearance and grooming of assigned employees 
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours 
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available 
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being 
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel 
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills

Education, Qualifications & Experiences 

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus. 

Knowledge & Competencies 

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: 

Understanding Hotel Operations 
Effective Communication 
Planning for Business 
Supervising People 
Understanding Differences 
Supervising Operations 
Teamwork 
Adaptability 
Customer Focus 
Drive for Results