We are looking for a Front Desk Agent for our Front of House Team.

 

As Front desk Agent you will be responsible for providing the first point of contact for guests and visitors to the hotel in a professional and efficient manner.

Responsibilities:

• Check guests in and out of the Hotel through the Hotel’s Front Office system
• Follow the shift and security procedures determined by the Front Office Manager
• Take reservations as required
• Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988.
• Maintain all necessary records and documents legibly and neatly
• Prepare accurate and timely reports as required
• Ensure personal presentation and quality of work is of the highest standards at all times to project a professional image to clients
• Ensure product knowledge on Hotel products and services is up-to-date at all times
• Maintain at all times a good liaison and working relationship with colleagues and clients
• Provide support and coaching to new team members within the Front Office team
• Attend training sessions in order to maintain and improve professional capabilities

Package benefits

·Meals on duty

·Provision and laundry of uniform

·Employee discounts

·Educational support

·Employee recognition awards

·Performance review and personal development plan

·Internal transfer and promotion opportunities

·Support in the development of your career

·Preferential room rates for yourself and family

·Free employees events

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.