Skills:

• Understand the needs and comfort of our customers who travel with us - whether regular flyers or customers who've never flown before
• Easily build rapport and trust in a team and positively contribute to the team's performance
• Can adapt to any situation that may present itself in a sensible, warm and safe way
• Appreciate cultural diversity and sensitivity towards customers who may need extra help, 
  such as children travelling alone, nervous flyers or people who may not have English as their first language
• Take a caring approach when offering our customers food, beverages and any other assistance they may need onboard
• Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
• Are trained and competent in aircraft safety procedures and first aid when needed.