Responsibilities:

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge of the Profit & Loss statement and the store KPIs and makes commercial decisions based on sound financial judgment
• Tracks store performance data (i.e., best sellers, weekly forward demand and sales per square meter) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity.