QUALIFICATIONS:

· Experience: 2 years of experience in Front Office operation with a five star luxury hotel

company. Basic knowledge about the Butlers Service.

· Education: High School Diploma or equivalent required

· General Skills: Ability to maintain hotel’s standards, policies and procedures, ability to maintai

confidentiality and security of all guests, ability to perform job function with minimal supervision, ability to overcome objections, up-sell and persuade, high attention to details,, ability to maintain positive and engaging relations with all inquiries, organized and focused in high stress situations,, ability to multi task and take on cross functional tasks when required, ability to coordinate others’ activities,

· Technical Skills: Ability to input and access information in the property management

system/computers, excellent communications skills both verbal and written, very familiar with Opera system.

· Language: Required to speak, read and write English, with fluency in other language

preferred

· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure

Various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.