RESPONSIBILITIES:

 

 

· Monitor closely all expenses

 

· Monitor closely the inventories

 

· Promote an up-selling attitude at all times within the Team

 

· Preparing purchasing orders for the department while adherence to a set budget

 

· Maintain payroll and staffing standards and control overtime expenses respectively

 

· Ensure that the Standards of the company are maintained at a superior level on a daily basis

 

· Maintain a complete knowledge of facilities, timing and products of the hotel

 

· Keep informed to the Director of Rooms about guests´ stays in the resort

 

· Be fully conversant with promotions, rate and packages

 

· Review arrival and departure reports for accuracy and completeness

 

· Work along with Front Office Manager on room allocation accordingly to preferences of the guests

 

· Monitor VIP arrival

 

· Anticipate critical periods of the day and plan alternative solutions to best expedite these situations

 

· Review the previous day´s occupancy, room revenues and labor hours

 

· Prepare weekly work schedule in accordance with staffing guidelines and labor forecasts. Adjust the schedule to meet business demands if necessary

 

· Prepare and submit your daily and weekly payroll records

 

QUALIFICATIONS:

 

 

· Experience: Minimum two years’ experience as a Butler in a luxury or ultra-luxury

 

hotel; previous supervisory experience.

 

 

· Education: High school diploma.

 

 

· General Skills: Must be able to perform job functions with attention to detail, speed

 

and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

 

 

· Technical Skills: Thorough knowledge of hotel services and amenities; ability to

 

compute basic arithmetic; provide legible communication and directions; ability to ascertain departmental training needs and provide such training; direct performance of staff and follow up with corrections when needed.

 

 

· Language: Required to speak, read and write English, with fluency in other

 

languages preferred.

 

 

· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds,

 

endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.