DUTIES & RESPONSIBILITIES:

• Handle all Guest requests promptly and efficiently
• Communicate internal and external Guest requests via phone and PMS software
• Ensure all requests logged in “Log Book” are followed up according to the hotel’s standards
• Provide information on hotel services
• Promote internal outlets
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office Food & Beverage and Engineering
• Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office , Food & Beverage and Engineering
• Maintain accurate records of all internal and external Guest requests and follow-up with the necessary department and/or Guests in the pre-determined time frame
• Maintain excellent communication within the Marjan Service Centre department as well as with all other departments
• Provide Guests with in room communication tools (fax, printer…) and ensure correct set up
• Handle and distribute faxes, voice messages and written messages for internal and external Guests
• Have full knowledge of the hotel’s emergency procedures
• Maintain a safe working environment
• Assist Front Office with administrative duties as required
• Participate in meetings

QUALIFICATIONS:

• Fluency in English required (verbal & written)
• Strong telephone skills
• Excellent telephone manners, telephone voice
• Strong typing and clerical skills, organized and detail oriented
• Strong interpersonal skills and English communication skills
• A hospitality diploma is an asset
• Knowledge of computerized Front Office systems required with emphasis in Hotel based PMS and Windows, MS Office Suite an asset
• Prior experience in customer service an asset
• A passion for guest service
• Excellent team spirit
• Ability to handle many conflicting priorities at any given time
• Able to work well under pressure
• Must be willing to work shifts (incl. Night shifts)
• Knowledge of a third language an asset