KEY DUTIES AND RESPONSIBILITIES

- Welcomes and farewells guests onboard; Provides genuine hospitality and recognition in the work area; Reviews daily arrival and departures to ensure proper handling of all arriving and departing guests

- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager or Supervisor for further follow up

- Ensures the work area is ready for service; assists in supplies requisitions according to established procedures.

- Is competent in the use of the property management system; collects, retrieves and accurately updates relevant data; follows impeccable telephone etiquette

- Is highly sensitive to guest preferences and special requests; offers meaningful alternatives when special requests cannot be met, makes an effort to recognize guest by their name.

Qualifications:

- Degree in Hospitality Management or equivalent

- Minimum 1 year work experience in hospitality

- Middle East experience preferably

- Luxury 5 star hotel/resort experience only

- Excellent written and verbal communication in English and Arabic is a plus

- Highly organized, result-oriented with the ability to be flexible and work well under pressure

- Must have the ability to handle a multitude of tasks and guest requests

- Knowledge in Micros-Fidelio (Opera) Property Management System

- Strong guest service orientation and training skills background

- Ability to work independently and prioritize responsibilities