Your key responsibilities for this position will be:
- Ensure effective operation of the Reservations department in meeting the business goals of the hotel.
- Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs.
- Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy I guest reservations, maximizing revenue opportunities and satisfaction of guest and employees.
- Responsible for developing, organizing and implementing of reservations orientation and ongoing training.
- Be fully aware at all time of the selling strategy, rates, packages groups and booking status of the hotel.
Assist revenue management with inventory management, including maintenance of allotments, group blocks and rate codes in all applicable systems.
Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements; in depth knowledge of local property management system is required.
- Maintaining high standards of data quality through regular system and maintenance.
- Prepare weekly a 3 months rooms revenue forecast by market segment/day; on request also 6 and 12 months rooms forecast by market segment.
- Be responsible for all Recruitment & Selection into the Revenue/Reservation department.
- Understand how sales offices, group sales department and front office relate to the reservation department.
- Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct groups status. Regular follow up on pending/tentative/definite groups.
Please note that this is not an exhaustive list of everything that needs to be done. Anantara associates always find new ways to look after the business, their guests and their colleagues.
If you feel you are the right candidate for this role, please apply online by attaching your CV (featuring a recent picture of you) and a cover letter.