About You:

In this role you will be responsible to assist in making and confirming reservations for passengers, selling tickets for the airlines lines. Sells & Serves customers professionally through telephone or in person in order to achieve customer satisfaction and generate revenue and takes all possible measures to avoid loss of revenue. You will also assist passengers requiring special assistance to board or depart conveyance.

You will initiate and promote Airways products & services, assist in reservation & ticketing for passengers and serve all customers professionally through telephone or in person in order to achieve customer satisfaction. You will deal with customers at the counter, and other related administration duties.

You will encode and confirm reservations for passengers, arrange reservations and routing for using timetable, airline manuals, reference guides and tariff book. Perform a proper flight check to maximize flight utilization and reduce No-shows. Issue tickets and PTAs quoting correct fare to reduce passenger complaints and debit notes as well as perform other duties and responsibilities as requested by management.

This is 1 year fixed term contract.

About the Job:

To be successful in this role, you must have a minimum High School education, with at least 2-3 years experience in a similar capacity. You must be service oriented with good interpersonal skills. Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of the world's geography. Good knowledge of Amadeus will be a definite advantage.

Excellent communication skills in English and Chinese/Malay/Tamil, and a strong command of the MS Office Suite will be required.