About Your Job:

As a Reservations Agent based in Athens, you will provide service excellence to Airways customers through telephone, email and fax and optimise passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills.

About You:

You must hold at minimum your High School Certificate. Knowledge of Amadeus reservation program is required and minimum of a 3 year experience in an airline or a travel agency using airline systems. If you have previous experience in reservations and ticketing we would be very interested to hear from you. You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills ,An IATA recognised course/Airline Advanced Passenger Tariff and Pricing course is required.

Your ability to communicate, both written and verbally in English and Greek with your strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions means that you are the right person we are looking for!