About Your Job:

As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. You will monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of all Airways operations.

Specific accountabilities include:

• Acting as a liaison between airport service providers and users and monitoring the day to day operations
• Providing input and recommendations to management to improve the effectiveness of the daily operations
• Ensuring passenger and aircraft handling practices confirm to safety and security requirements
• Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline
• Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling

About You:

To be successful in this role, you will need a bachelor degree combined with a minimum of three years job-related experience specifically within a supervisory capacity for an airline or a reputed GHA within the airport environment. You will have a solid understanding of weight and balance, ramp handling and dangerous goods regulations. A good understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities, is required. You must be able to perform the duties of this role under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines.

You will need to be fluent in English (written and oral) for this opportunity.