About the Job:

You will enhance the customer service provided by the cargo department and to have a quick point of contact for queries, information and concerns, assist the immediate supervisor/ station in charge in all the functional and administrative responsibilities to provide a positive customer experience and for resolving queries within our stated service level.

You will handle inquiries/ problems encountered by the Cargo Clients and liaise with the necessary relevant sub units of the cargo department in order to communicate clearly with clients of the company with regards to the company's Operational Deficiencies and produce weekly reports and forward the same to the Cargo Services Network Manager.

About You:

You will need to hold a Bachelors degree and a certificate in computer applications - MS Office is a must. A minimum of 2 years job related experience is required. Customer service and interpersonal skills is essential.

You have knowledge of Cargo reservation and tracking system and overall cargo operations and set up. You will need to have a very good command in English.