About Your Job:

In this role you will be part of our team and continue to ensure that our customers have a 5-Star experience.

You are expected to serve a high volume of customers following the company's procedures and maintaining our standard level of customer experience.

Assisting mishandled passengers such as NOREC/DNBs to reduce complaints is also part of your responsibilities

You will advise of changes in flight plan or to cancel and confirm reservations, send quotes and confirmations, make reservations and make continuous follow-ups. Your daily work will also contain refunds in BSP-link and ticket issuance.

About You:

To be successful in this role you will need relevant tertiary, trade or vocational qualification. Experience of minimum 3 years of job-related experience, with minimum 2 years’ experience in reservations and ticketing from within an Airline or a Travel Agency.

You will also have Airline basic tariff courses. Besides strong Amadeus knowledge, good computer skills are required in this role. You should have excellent English language ability; both oral and written.

You are service-minded, good communicator and have strong ability to maintain a good structure through all of your daily responsibilities. You must also be able to work well under pressure.