Do you see yourself as a Guest Service Manager?

What's your passion? Whether you're into tennis, shopping or karaoke, at our company we're interested in YOU.

At our company we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

   Key Responsibilities

As a Guest Service Manager, you are the first point of contact for dealing with any General management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the department. Specifically the Guest Service Manager will perform the tasks at the highest level of service.

Qualifications

• Minimum 2 years’ experience in the same position.

• High level of IT proficiency

• High level of commercial awareness and sales capabilities

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

• Calm, efficient, and the ability to work well under pressure

• Meticulous grooming and presentation

Skills required

Being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Being perceptive to your guests’ needs, by taking ownership for getting things done and working seamlessly with others to help guests be successful.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching our plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Our company is an equal opportunity employer.