What's your passion? Whether you're into scuba diving, golf or dancing the tango, at our company we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognised and rewarded, to be involved and to take the initiative and lead.
We've got an exciting opportunity to join the Front Office team as Reception Supervisor at our company. By bringing your energy, expertise and passion for service to our team, you will help us to continue to achieve our goal of creating a great hotel guests love.
 
Key responsibilities of the role include
· Supervise all Front Desk operations including arrival experience
· Ensure all Guest Service Agents are completing their duties to our standards and following operating procedures
· Maintain excellent knowledge of VIP, group and individual guests
· Oversee the achievement of team up selling targets
· Conduct daily team briefings
· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
· Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines
· Ensure staff are properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
· Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees
· Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established
· Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction
· Promote teamwork and quality service through daily communication and coordination with other departments.
· Friendly and hospitality focused
· 1-2 years Front Desk experience including some supervisory experience
· Ability to handle pressure and varied work loads
· Candidates must be highly organized, adaptable, excellent time
management and have excellent interpersonal skills
· Computer aptitude with a fluency in reading, writing and speaking English
· Availability to work a 7 day, 24 hour rotating roster

In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.

You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making our company a great place to work. Most importantly, we’ll give you Room to be yourself

We are an equal opportunities employer.