What's your passion? Whether you're into swimming, travelling or reading, at our company we're interested in YOU. At our company we employ people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
We are currently looking to recruit a Door Supervisor to join our Concierge team. In this role, you will be responsible for providing professional and customer focused service to our guests, ensuring their every visit will become a memorable one.
 
DUTIES AND RESPONSIBILITIES

• Assist in overseeing all front drive operations with a focus on ensuring that the highest levels of hospitality and service are provided.
• Represent concierge department in resolving any guest or hotel related situation.
• Manage the flow of questions and direct guests within the front drive.
• Serve as assistant to chief concierge and handle the tracking of flawless service for guests.
• Assist in managing the day to day operations of the Concierge team.
• Provide hands on leadership to the front office team.
• Ensure robust arrival experience and guest recognition is in place to drive strong guest experience scores.
• Serve as or provide immediate assistance to the chief concierge in achieving and driving guest satisfaction goals. 
• Maintain a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
• Observe service behaviors of associates and ensure that all front drive associates are properly attired and groomed, each wearing a nametag and appropriate brand standards, provide feedback to individuals.
• Participate as needed in the investigation of associate and guest accidents. 
• Understand and comply with loss prevention policies and procedures.
• Empower associates to provide excellent customer service by setting a good example in displaying outstanding hospitality skills. 
• Conduct monthly job chats, half yearly and yearly performance management along with the chief concierge.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Demonstrate a complete understanding of our company's policies and procedures as well as brand service behaviors and have full knowledge of the hotel amenities and local events.
• Be aware of emergency procedures such as fire, ambulance, and police in order to clear areas for their use.
• Other duties may be assigned.

The successful candidate will display the following skills and attributes: 

• High School diploma or equivalent
• Previous guest service supervisory experience  
• Excellent communication skills in English 
• Positive attitude and interpersonal skills

With a family of 9 brands and more than 4,600 hotels across 100 countries, we’ll give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discounts worldwide. 
You’ll not only join one of the world’s fastest growing upscale hotel brands globally, but also a team of positive professionals who always think and act one step ahead. Most importantly, we’ll give you Room to be yourself.