What will it be like to work for this company?

Smart luxury is at the core of everything our company does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.
If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with our company. Because it’s with us where we promise our Guests the luxury of just being themselves.

What will I be doing?

As Guest Service Officer - Rooms Reservations, you provide smooth reservation process ensuring maximum guest service. A Guest Service Officer - Rooms Reservations is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Answers all reservations telephone calls and e-mails in a friendly manner, using clear english communication.

• When processing e-mails or listening to callers, ensuring clear understanding of their inquiries and requests.

• Promptly provides accurate information regarding availability of accommodation and other requested information.

• Knowledge of current activities in the Hotel and in area around.

• Correct management of reservation documents.

• Develop effective selling methods.

• Development and updating of customer contacts.

• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.

What are we looking for?
Guest Service Officer - Rooms Reservations serving our company is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Knowledge of one of the following languages is required in addition to English:

- Mandarin

- Arabic

- French

- Korean

- Japanese

- Indian

- Russian

- Any of European.

• Excellent oral and written communication skills.
• Prior reservation, front office or travel industry experience.
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or in a similar role

• A passion for delivering an exceptional level of Guest service

• High level of IT proficiency

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of our Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by our company Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like our company.

Potential Benefits : Housing, Transport, Additional benefits as per company policy