What will it be like to work for this company?
Smart luxury is at the core of everything our company does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.
If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with our company. Because it’s with our company where we promise our Guests the luxury of just being themselves.

What will I be doing?

As GSO - Front Office, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A GSO - Front Office contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

• Demonstrate a high level of customer service at all times

• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Comply with hotel security, fire regulations and all heath and safety legislation

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Follow company brand standards

• Assist other departments, as necessary

What are we looking for?

Receptionists serving our company and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry

• Positive attitude and good communication skills both written and verbal

• Commitment to delivering a high level of customer service

• Excellent grooming standards

• Ability to work on your own and as part of a team

• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

• Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of our Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by our company worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like our company.