Linguistic Requirement

We are currently recruiting Bilingual Flight Attendants with an advanced level of spoken English and an advanced level of at least one other language specified below:

• French
• Spanish
• German
• Italian
• Dutch
• Portuguese
• Cantonese
• Mandarin
• Japanese

Conditions of Employment:

• Must be 19 years of age or older
• Must be able to communicate with an advanced level of written French and English
• Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Flight Attendant wherever WestJet operates) is required
• Must be able to reach 206 cm flat-footed without shoes (emergency equipment requirement)
• Must be able to obtain and maintain an Airport Restricted Area Pass (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card)
• Must be able to lift 50 pounds from floor to waist and 22 pounds overhead
• Must successfully complete a 5-week full-time initial training program as well as recurrent annual training; both of which are held in Calgary
• Must pass a WestJet pre-employment medical
• Must be able to travel away from home for up to 5 consecutive days
• Must be ready and willing to work 24h/7d/365y; must be able to work any hour of the day, and any day of the week or year
• Must be available for reserve shifts. When on call for reserve, Flight Attendants must be contactable and able to report to work within 2 hours of the request being made. Reserve is scheduled in blocks of 5 consecutive reserve days
• Must be able to adhere to strict uniform standards
• A clear criminal background check is required

Safety:

• Enforce and follow all Standard Operating Procedures to ensure compliance with company and Regulatory Standards
• Operate safety and emergency equipment such as oxygen systems, aircraft doors, evacuation slides, fire extinguishers, life rafts, galley equipment, communication equipment, and lighting systems
• First Aid certification is an asset

Service:

• Ensure and uphold exceptional guest service standards, both inflight and on the ground
• Complete service and sales in accordance with WestJet service standards
• Anticipate and adhere to guests' needs
• Assist with the stowage of carry-on items (includes pushing, pulling reaching, stooping, kneeling, lifting and carrying luggage)
• Manage uncomfortable situations such as unruly guests
• Carry oneself with the utmost professionalism and poise while on-duty
• Groom oneself according to WestJet's strict uniform standards

Core Qualifications:

• Advanced level of spoken French and English
• High school diploma
• Minimum of 5 years experience providing exceptional customer service
• Minimum of 2 years sales experience
• Must be able to solve problems and make quick decisions in the interest of crew and guests
• Must be comfortable working in confined spaces
• Must be flexible and able to work a varied schedule
• Intermediate skill level with computers
• Post-secondary education an asset

Leadership Qualifications:

• Demonstrated ability to:
• Coach and mentor
• Deliver and receive feedback
• Execute directives upon delegation
• Make sound decisions and efficiently solve problems
• Work well in a team environment
• Convey and receive messages to meet the needs of others
• Handle stressful situations with ease