DUTIES AND RESPONSIBILITIES: 

• Greet guests on arrival and welcome them.

• Ensure that all guests on arrival feel expected and welcomed by creating a sense of recognition and high sense of comfort.  

• Ensure that the guest receives the accommodation and other services he/she is expecting and as per their preferences.

• Maintain an up to date knowledge of hotel, local services and supply information respond to guest queries.

• Deal swiftly, efficiently and sensitively to guest complaints and report the same to your supervisor on shift.

• Maintain awareness of guest profile through the Opera guest history and ensure that all guest details such as” address, email, telephone number, designation” are updated correctly.

• No check in should be done without advance deposit to avoid any skippers.

• No guest will wait longer than 2 minutes on line at the reception desk.

• Ensuring accurate posting in Opera System of food & beverage and other charges.

• Receive payments by all payment methods approved by accounts, adhering to the company Credit Policy at all times.

• Provide Currency Exchange service to all in-house guests.

• Ensure that all bills are closed and tally sheet for your shift is completed and signed by your shift supervisor according to the hotel standards.

• To regularly ensure that the reception is organized and operating in an efficient standard and checklists are completed and forwarded to Shift Leaders/Duty Managers.

• Maintain awareness of sales opportunities maximizing revenue and meeting or exceeding guest expectations.

• According to the occupancy level, you should up sell to higher categories in order to maximize rooms’ revenue.

• All associates should attend their daily briefing and they have to be aware of all VIPs in-house as well as VIP arrivals and all day functions.

• Maintain an awareness of the day type rate for different categories.