Summary of Responsibilities: 
Responsibilities and essential job functions include but are not limited to the following: 

• To consistently provide thoughtful, caring and sincere service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies  
• Other duties as assigned

Qualifications:

• Previous customer related experience preferred
• Previous PMS experience an asset 
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times