Responsibilities:

- Oversee all elements of the customer journey and consistently improve the quality of the whole store experience

- Ensure the appropriate staff in the ‘right place at the right time’ during trading hours to ensure customers receive the best service

- Provide expertise for difficult, complex or sensitive customer issues

- Monitor stock processes to pro-actively protect profitability

- Responsible for all promotion activity and ensure this is conducted legally and commercially

- Work with the Store Manager to review the store and team performance, supporting team development and succession planning.