Responsibilities include (but are not limited to):

•Ensure accuracy and completeness of internal performance reviews carried out by the onboard F&B Directors/ Managers

•Act as a liaison between ships and shore management to provide efficient, effective communication

•Maintain quality assurance through standards & procedures for trainings, guest and employee satisfaction surveys

•Achieves financial and guest satisfaction targets for each ship assigned to them through close relations, mentoring, coaching and guidance of the onboard leadership team

•Perform periodic spot checks and audit systems in place including but not limited to: food cost control, new energy, beverage & food variances, consumable and replaceable handling, etc

•Communicating, assisting and monitoring onboard F&B Director / Managers effectiveness to manage the operations within all budgets, forecasts, and targets

•Traveling F&B Directors will play a key role in all revitalizations assigned to ships within their group working with the F&B revite management team and leading their group working with the F&B revite management team and leading communication, training, and support to ship board management as needed to support the F&B revite team

•Mentors, develops and provides on-the-job training to F&B leadership teams to strengthen their current performance and preparation for future advancement

•Perform frequent walkthroughs of FOH and BOH as well as periodic restaurant visits to ensure high levels of operating standards are maintained

Qualifications  

Hiring requirements:

•Minimum of 5 years in a professional or senior leadership role position within the hospitality industry, including dining services, restaurant operations, culinary or beverage operations where a quality standards program existed; was reviewed and enforced

•Speaks and writes English and demonstrated a high level of interpretative skills for oral, written, schematic or diagrammed instruction.

•Minimum of a Bachelor’s degree preferred