Main Responsibilities:

• Ensure high levels of guest service standards are delivered to achieve guest satisfaction
• Supervise Guest Services Assistants and Team Leaders
• Ensure night procedures are in place and controlled
• Ensure the necessary safety and security procedures are in place and adhered to within Front Office
• Responsible for the Front Desk's compliance with all accounting functions as set out in the Financial policy
• Manage closely the arrival process with all it's functionality including Profile & CID update
• Manage the upselling program to ensure monthly targets are met
• Review daily figures and understand rate strategies
• Is present at the front desk to control the level of service
• Actively participate in the recruitment of front office colleagues
• Ensure Concierge operations is looked after during the absence of the Chief Concierge
• Ensure guests feedback are handled and reported as per company policy
• Ensure VIP guests receive a special attention
• Maintain appropriate standards of conduct, uniforms, appearance and posture of front office colleagues
• Responsible for colleagues performance reviews and coaching
• Work closely with the Departmental trainers

Skills/Knowledge Required:

• Fluent in English, Arabic is desirable
• Excellent presentation
• Leadership skills
• Organization and prioritization skills

Education:

Hospitality Management Degree or equivalent

Experience:

Previous experience in a similar role in a 5 * hotel, ideally in the UAE