Job Description:

The Guest Services Assistant/Executive is the main point of contact for our guests from arrival until departure, handling all enquiries throughout their stay in a friendly and efficient manner while always striving to exceed their expectations.

General Responsibilities Include:

• Gives a warm welcome to our guests upon arrival
• Takes payments from our guests upon departure and closes their bills correctly
• Sells rooms to walk-in guests at the highest possible rate
• Maintains the privacy of our guests and ensures that no guest details are disclosed
• Updates the PMS timely and correctly with guest information
• Completes check-in and check-out procedures as per the hotel standards
• Arranges guest amenities and inspects VIP rooms
• Interacts with guests in the lobby, directing them to their destinations and assisting them as best as possible

Skills/Knowledge Required:

• Excellent communication skills in English; knowledge of foreign languages is an advantage
• Energetic and enthusiastic personality
• Highly customer service oriented

Physical Requirements:

• Excellent personal presentation