Job Description:

The Guest Services Assistant is based in the ‘Service Plus’ team and is responsible for answering all incoming calls (both internal and external) as the first priority in a speedy and courteous way with a warm and friendly tone of voice. 

General Responsibilities Include:

• Handles the operation of the Service Plus department smoothly, politely and efficiently
• Ensures all guest queries, requests and complaints are handled effectively
• Establishes and develops personal guest contact while maintaining privacy
• Ensures all wake-up calls are set correctly and accurately
• Carries out detailed checks on all guest requests, wake-up calls, telephone line blockings, and pending requests and addresses them accordingly
• Ensures that costs are kept as low as possible without affecting daily operations

Skills/Knowledge Required:

• Excellent communication skills in English; knowledge of Arabic is an advantage
• Excellent overall communication skills with an energetic and enthusiastic personality
• Highly customer service oriented
• Ability to multi-task and work under pressure
• Accustomed to handling customer complaints of varying severity
• Previous experience on Opera (V 5) is an advantage