Job Description:

The Bell Captain is responsible for creating a delightful arrival and departure experience from the time our guests step in and out of the car. The Bell Captain is also able to demonstrate the guest room features and technology, through knowledge of all the hotel’s products and services.

General Responsibilities Include:

• Escorts guests to their destination
• Handles the delivery and storage of guest luggage
• Delivers amenities, messages, faxes etc. as requested
• Fulfills guest requests in a timely and professional manner

Skills/Knowledge Required:

• Ability to communicate in English (written and spoken). Knowledge of foreign languages is an advantage
• Ability to multi-task and work under pressure
• Accustomed to handling customer complaints of varying severity
• Basic Knowledge of computers, e.g. Internet Explorer, Word and Opera

Qualification Standards:

Education: High school certificate or equivalent

Experience: Needs to have a minimum of one year experience at the Bell Desk of a five star luxury hotel, preferably in the United Arab Emirates.

Licenses or Certificates:

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)