We are currently seeking for passionate young and experienced individual to join our vibrant reservation team. A Reservations Agent will work to deliver extraordinary levels of customer service and provide solutions to our guests.

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries,
• complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established
  procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
  Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
  Maintain an accurate room status at all times
• Ensure Reservations email box is responded to in an efficient manner by all Reservations Sales Agents as well as by Senior Reservation Agent & Administrator
• Convert reservation sales calls to actual bookings
• Assist with entering Group Reservation Rooming Lists/housing bureau forms as required
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
• Blocking guestrooms for incoming reservations based on specific guest requirements
• All other duties as assigned

OTHER FUNCTIONS:

• Regular attendance in conformance with the standards, which may be established by our company from time to time, is essential to the successful performance of this position.
• Employees with irregular attendance will be subject to disciplinary action,
• up to and including termination of employment
• Due to nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the resort
• Upon employment, all colleagues are required to fully comply with our rules and regulations for the safe and efficient operation of resort facilities
• Colleagues who violate our rules and regulations will be subject to
• disciplinary action, up to and including termination of employment

Qualifications:  

• High School Diploma or Bachelor degree in hotel management
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluent in spoken & written English
• Proficient in Microsoft Office
• Good health, well groomed and with high standard of personal appearance and hygiene at all times
• Physically strong, energetic and dynamic person with a positive and motivated attitude and exercise self-control
• Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
• Providing services that are above and beyond for guest satisfaction and retention.
• Sets a positive example for guest relations

EXPERIENCE:

• Minimum of 1-2 years' of work experience on the same position with a 5* Resort. Maldives experience would be counted as an advantage

BENEFITS:-

• High quality staff housing with, Gym, Recreation area, Laundry, Staff Beach, Sports Field
• Annual ticket
• Meals in the staff restaurant 
• 6 day weeks 
• 30 calendar days annual leave