We are searching for potential candidate as a Guest Relation Officer

DUTIES & RESPONSIBILITIES:

• As a Guest Relation Officer, you will serve on the Front Office Team which is the main connection between the guest, the resort, and the various resort departments. A Guest Relation Officer truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure an excellent customer service experience
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• To deal with guest requests to ensure a comfortable and pleasant stay
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
• To be responsible for accurate and efficient accounts and guest billing processes
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately
• To ensure that all reservations and cancellations are processed efficiently
• To keep up to date with room prices and special offers to provide accurate information to guests
• To report any maintenance, breakage or cleanliness problems to the relevant 
• To administer the general petty cash system and float in an accurate manner
• To undertake all training as required (e.g., first aid, health and safety, customer service, Resort general trainings)
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire

OTHER FUNCTIONS:

• Regular attendance in conformance with the standards, which may be established by our company from time to time, is essential to the successful performance of this position.
• Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
• Due to nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the resort
• Upon employment, all colleagues are required to fully comply with our rules and regulations for the safe and efficient operation of resort facilities
• Colleagues who violate our rules and regulations will be subject to disciplinary action, up to and including termination of employment

EDUCATION, KNOWLEDGE AND TECHNICAL COMPETENCIES:-

• High School Diploma or Bachelor degree in hotel management
• Fluent in spoken & written English
• Proficient in Microsoft Office
• Good health, well groomed and with high standard of personal appearance and hygiene at all times
• Physically strong, energetic and dynamic person with a positive and motivated attitude and exercise self-control
• Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
• Providing services that are above and beyond for guest satisfaction and retention.
• Sets a positive example for guest relations

EXPERIENCE:-

• Minimum of 1-2 years' of work experience on the same position with a 5* Resort. Maldives experience would be counted as an advantage

BENEFITS:

• High quality staff housing with, Gym, Recreation area, Laundry, Staff Beach, Sports Field
• Annual ticket
• Meals in the staff restaurant & in the guest outlet as per the applicable benefit level
• 6 day weeks 
• 30 calendar days annual leave