Operational and Administrative responsibility including the following activities, keeping main Corporate Priority, Safety first and last 100% at all times, in mind:

• Supervision of Passenger Services (Check-in, Ticket Desk, Concierge Service, VIP Service, Lounge Service, Gate Handling, Safety and Security Checks), Baggage Services, Load Control, Commissary & Catering, Aircraft Cleaning, Fuel Services, Maintenance Services. Ensuring the most efficient use of all resources.

• Implementation and audit of company SOPs (Standard Operating Procedures)

• Ensure a high quality and safe level of Customer Service

• Coordinate and maintain Emergency Response Procedures

• Monitor and report results on a regular basis, work towards improving results and meeting set goals and objectives

• Represent company at various meetings and liaise with all stakeholders and authorities

• Monitor and coordinate Star Alliance carrier related procedures at the airport, ensuring code share procedures are being followed and communicated to all staff 

Qualifications

• Bachelor’s degree in a relevant field
• Minimum 2 years of experience in a managerial role with experience in the airline industry
• Strong understanding of airport operations and passenger movements
• Ability to manage multiple tactical and strategic projects
• Excellent verbal and written communication skills with the ability to converse with Senior
• Management and high-ranked external figures
• Demonstrate passion for travel 

LINGUISTIC REQUIREMENTS

Bilingual in French and English. German is an asset.