You will be responsible for:
- End to end change delivery – Using the company change framework, design, deliver and drive the change management program on assigned transformation and people programs. These programs are the highest priority,highest people impact programs across the group. Ensure the all change deliverables (e.g. Change strategy and approach) have clear objectives and measures of success
- Stakeholder engagement, management and alignment – Ongoing engagement with all levels of stakeholders to bring them on the change journey from awareness to acceptance. Ensure alignment on the vision, and their role in successfully delivering and driving change into their respective business units
- Change impact assessment – Identify all impacts across people, process and technology and articulate through a people lens. Identify the “burning platform” and design the “burning ambition” (current to future state). Identify, risks, challenges and dependencies as part of this. Ensure all impacts are addressed through relevant detailed plans
- Change readiness and acceptance – Ongoing and holistic assessment of change program effectiveness to support readiness and acceptance. Proactive identification of gaps with mitigation plan to address. Use as key input into go/no-go events
- Change risks and issues management – Ensure transparent reporting on change risks and issues. Proactive escalation and design of mitigating actions to resolve
- Integration with company strategic vision, brand values and beliefs – Ensure all change programs are aligned with the strategic direction of company. Integrate the brand values and beliefs into strategies, detailed plans and activities
- Ongoing build of change capability across the company Group -This includes sharing learning's on best practice change delivery, continuous improvement of the company change tool kit and collaboration resources, active participation in delivery of change training
- Leadership & teamwork – Perform change leadership role to members of the broader change community, program team and HR community. Contribute to change team events and actively use collaboration tools to efficiently engage and communicate with team members and the broader change community
To be successful in this role you will have:
- Tertiary qualifications in Business/People related field or Change Management
- Minimum 5 years experience in a lead change role on transformation programs.
- Ability to facilitate change management / leadership alignment workshops.
- Experience in team management with both direct and matrix reporting lines.
- Strong understanding of change journey management.
- Experience in complex HR/IR environments.
- Project Management experience.
- Ability to support communications that promote the need for change and highlight the Project/Business benefits.
- Ability to navigate through ambiguity with a pragmatic approach and display strong personal resilience.
- Excellent relationship management skills and the ability to relate to people at all levels of the organisation
- Self motivated, proactive, and able to deal with ambiguity,complexity and confidential information.
- Able to work independently or as part of a team as required,using initiative to meet tight deadlines.
- Flexible and sensitive when dealing with different view points, styles and cultures.
- Strong negotiation and influencing skills to effectively address even the most resistant stakeholders and challenging situations.
- Superior time management and organisational skills with the ability to manage multiple complex tasks concurrently and still deliver quality output.
- Ability to maintain a long term strategic focus without losing sight of tactical objectives