Critical performance indicators 
Produce work to agreed timescales and standards
Adherence to established work processes and procedures
Deliver to agreed Service Level Agreements
Accurate job and volume recording
Customer satisfaction feedback 
Maintain appropriate stock levels

Required Skills and Qualifications 

Excellent Microsoft Windows - Excel, Word, PowerPoint and Outlook;
Good DTP skills – e.g. QuarkXPress 
Responsible for delivering the contracted service to exceed customer expectations;
Development of the document services team;
High Level Knowledge of Prisma Prepare and Prisma Access document workflow management system. Expertise and an ability to meet challenging goals, troubleshoot, update and provide basic training.
Produce Monthly production reports for Customers and CBS;
First line management of Document Services employees.
Sound working knowledge of Print equipment.

High level of understanding of all Microsoft Office programmes plus knowledge of Fiery command workstation advantageous
A Customer–focused approach exhibiting a reliable and responsible attitude.
Flexible approach to work and the ability to work as a team member.
Keen Team Player.
Ability to work on own initiative.
Good Organisational Skills.
Excellent Communication skills.
Working hour flexibility (24 hrs notice given)
Good time management skills.

Ability to manage others.

Competencies 

Focus on the Customer
Apply High Standards of Accuracy
Drive for Results
Act as a Team Player
Communicate Effectively
Build High Performing Team
Planning & Organising Effectively