Required Skills and Qualifications 

• Senior professional experience (7-10 years) in a multinational company
• Proven track record successfully managing outsourced/in-house service processes in the industry
• Understand service concepts and requirements for indirect channel and related challenges
• Experience in people management and in shaping a service organization
• Strong experience in reporting and analysis
• Sound IT education and experience
• Market as well as relevant product knowledge
• Fluent Business English, Russian language of advantage

Competencies 

- Proactive and result oriented
- Clear customer focus
- Strong communication and relationship building
- Analytical and conceptual strengths 
- Strong in leadership and change Management
- Team player