Required Skills and Qualifications 
 

CRM application experience & MS knowledge.

Excellent communication skills.

Excellent customer service skills

Good understanding of scheduling methods and the effect on overall productivity.

Good experience of planning, organising and time management in support of business contingency.

Good geographical knowledge

Accurate Data entry & analytical skills

Effective Time Management

Competencies 

Communicate Effectively
Create Solutions to Problems
Drive for Results
Focus on the Customer
Negotiate and Influence.