Accountabilities include:

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance

About You:

To be successful in this role you will require a minimum of 2 year experience in a customer service role preferably in Airport Operations. High energy, enthusiasm, a positive attitude, attention to detail and the ability to work well in a team are essential to succeed in this very high pressured and demanding environment.

Fluent English, both spoken and written are essential. Knowledge of Amadeus Reservations & DCS preferred but not essential.

This position requires shift work including some weekends as it is an operational role.