About the Role

The Planning & Performance Manager – Baggage will be responsible for developing and implementing a framework for the short/medium-term capacity and performance analysis of the Baggage Handling System and related infrastructure and resources (e.g. Customs, Police). The analysis will cover the entire bag journey, from check-in, through security screening and baggage make-up, transfer baggage and all the way to baggage delivery. This framework will form a key input into the airport-wide operational plans. The Manager will work in close cooperation with our Monitoring (AOCC) and frontline teams to engage key stakeholders and ensure the whole operation follows the plan. The Manager will develop an approach to Baggage Planning that will allow all stakeholders to anticipate issues and resource bottlenecks, and have sufficient time to react.  

About you

Proposed

Qualification and Education:

Qualified to degree level with post graduate and/or professional qualification preferably in a numerical subject.  

Experience:

At least 6 to 8 years’ experience in a research, planning or engineering role, with a significant amount of that time in the aviation sector. Demonstrable experience in developing and using simulation and/or planning tools. Proven project management skills. Proven experience in stakeholder management, especially at senior level. Strong influencing skills. Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.