The purpose of the role is to ensure the quality of IT Customer Support activities for the ICT end-users/customers in terms of maintaining quality of hardware and software testing and distribution. Plan and supervise a team of Technicians in order to achieve the group’s and organisation’s objectives.

About You

The job holder will have a university Degree in Computer Science/ Engineering field or Information Technology with atleast 4 years expereince in IT Customer Service/Support, desktop/ inventory management and desktop performance monitoring tool.The job holder should be ITIL certified (foundation level) and Microsoft Certified.

Benefits
We offer a variety of benefits, based on the HR Policy and level of position. Ask your recruiter for further details. As an overview, we provide a generous Annual Leave allowance, together with an Annual Ticket allowance for yourself and family. Medical Insurance is provided for you and in most grades your family. We're pleased to offer Education Assistance for many grades. For certain grades we provide transport to and from residential areas in Dubai & Sharjah.