About Your Job:

As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Manager. You will monitor the activities of all flights, staff and GHA and third party contractors to ensure an efficient operation runs safely and punctually on a daily basis.

Specific accountabilities include:

• Acting as a liaison between airport service providers and users and monitoring the day to day operations
• Providing input and recommendations to management to improve the effectiveness of the daily operations
• Ensuring passenger and aircraft handling practices confirm to safety and security requirements
• Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline
• Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling
• Conducting briefing sessions for the company and GHA staff and supervisors on every shift

About You:

To be successful in this role, you will need a bachelor degree combined with a minimum of four years job-related experience specifically within a supervisory role for an airline or within the airport environment. You will have a solid understanding of weight and balance, ramp handling and dangerous goods regulations and have completed an advanced course in passenger handling. You must be able to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines.

You will need to be fluent in English and Arabic (written and oral) for this opportunity.