RESPONSIBILITIES:

• Extraction and analysis of store operational performance data (covering both traditional store metrics and offline digital processes administered in store). This will require the use of SAP, POS, BW and other operational tools
• Engaging with retail store management (both verbally and in writing) as part of ongoing performance review/analysis
• Prepare written reports to stores on their operational performance
• Work in partnership with the wider retail compliance team (Process Development) to ensure patterns are flagged, concerns noted and supporting remedial actions taken
• Provide training to stores (where necessary) and support the wider compliance team (Process Development) to deliver new systems training when required
• Manage the store SAP access process
• Processing inventory and central cash management transactions as part of the store error handling and performance monitoring process.