About the Role
We are now recrutingfor a Night Front Office Clerk to provide the highest level of service to all guests and handle any requests for guest services and facilities by being fully conversant with all Front Office duties including reception, cashier, night audit, concierge and telephone tasks. The main duties include:
- To be conversant with VIP amenities and codes
- To be conversant with ‘no show', ‘hold' and ‘charge' room policies
- To take reservations when reservations office is closed.
- To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.
- To balance the day's postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic Night Audit system to produce balanced daily results.
- To process foreign currency exchange and traveller cheque transactions for in-house guests.
- To compile and audit records for follow up by the Income Auditor
- To receive and check the accuracy of the night float before signing the float control book.
About You
In order to be considered for this role,
- You will have previous experience in a similar front officerole
- You will be keen to work nights only
- You will have a high level of attention to detail, yet also able to discern items of true importance and prioritize accordingly
- You willhave working knowledge inMicrosoft Office and ideally Opera experience
As the successful Night Front Office Clerk, you will be passionate about hotel service and high quality standards.
About the Benefits
Benefits for the successful Night Front Office Clerk include:
- Meals on duty
- Dry cleaning
- Interest free season ticket loan
- hotel accommodation discounts
- Company reward and recognition schemes
- Childcare support
- Dental cover
- Colleague recognition scheme
- Colleague introductory scheme
- Internal and external transfer possibilities
- 50% off F&B discounts
- VDU users eye test
- Long service awards
- Free life insurance cover for death in service
- Company pension plan
- Excellent learning and development opportunities with scope for career growth