Your challenge

Do you aspire to be part of a world leading company in the Healthcare domain? Are you the team player we are looking for? Come and join the our Team in Chichester!

Your responsibilities

As our new Customer Relations Assistant you will ensure that all orders and requests for information and equipment are received and processed in an efficient and professional manner. In this role you will deal with internal staff and external customer enquiries.

Furthermore you will:

• Ensure that all (primarily telephone) enquiries are handled correctly; providing the customer with the most appropriate advice for the query

• Log any customer complaints received according to company procedure

• Maintain full, up to date knowledge of all products, seeking additional training as required

• Ensure all notes and updates are applied in a timely manner to the essential systems (The Sleep Support Portal, SAP, Encore Anywhere) on a daily basis

• Maintain a polite, courteous and professional manner at all times

• Other duties as may be required from time to time, to ensure the efficient running of the business functions and department

Your team

You will enter a team of dedicated Customer Relations Assistants. In this role you will report to the Team, located in Chichester.

Our offer

• Generous holiday allowance of 25 days a year from the start (plus bank holidays)

• Our Employee Shop allows employees to buy our products at discounted prices

• Subsidised Café promoting healthy eating and wellbeing  

• Learning and Development opportunities through our University

• Live Well’ Program of Events – monthly activities that promote health and wellbeing, look out for on-site communications

• Social Events - a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day

• Sickness Absence provision – Our absence management provider FirstCare are there 24/7 to record your absence and support you back to health and work. 

We are looking for

To be successful in this role, you should be / have:

• Ability to work well under pressure as part of a small team

• An effective communicator, fluent in English

• Ability to use the telephone with ease in a customer relations environment

• Good planning and organisational skills

• Aptitude for technical information

• Computer literate with good typing skills

• Good spelling and grammar

• Experience in a customer service role in an office telephone sales environment

• A good standard of education with numeracy and literacy

• Experience of working with Lean/ in a Lean environment (preferable)