Responsibilities

• Collect data and information necessary to create and monitor delivery of customer contracts including Interconnection Agreements and Joint Use Agreements.
• Track, analyze and respond to inquiries with regard to customer contracts.
• Participate in execution activities with internal business partners to ensure contract completion.
• Create customer correspondence including compilation of customer meeting material to support the Existing Customer Program and execution of the AESO and FortisAlberta account plans.
• Build and update reports, presentations and meeting materials from prior materials and basic instructions. Attend to document distribution and confidential content management.
• Input customer information and data including, meetings, site specific information, contact and account information, and status of improvement initiatives in Salesforce.com.
• Maintain all electronic and paper documentation in accordance with work processes.
• Manage and produce weekly, monthly and quarterly reports from a variety of sources as required.
• Attend team meetings and contribute towards continuous improvement opportunities.
• Support departmental leadership and work collaboratively with staff to manage internal requests and customer communications.
• Escalate customer issues based on knowledge and judgment to meet customer needs and address concerns.

Qualifications

• Minimum High School Diploma.
• 3 years of relevant administrative or customer service experience, preferably in a role with external stakeholder/customer contact.
• Ability to manage multiple and changing priorities and orchestrate multiple activities simultaneously in a self-assured and professional manner.
• Ability to manage tasks and deadlines, report on progress and have contingencies developed for anticipated issues.
• Strong written and oral communication skills.
• Strong listening skills.
• Demonstrates initiative and resourcefulness.
• Ability to provide a high attention to detail.
• Friendly, personable and approachable with a strong Customer Service Orientation.
• Professional demeanor and strong interpersonal skills.
• Strong team player with ability to work within multi-discipline teams.
• Strong computer skills in Microsoft Office including word, power point and excel.
• SharePoint administration an asset.
• Strong data entry and reporting skills in Salesforce.com an asset.
• Proven track record of good performance and attendance.