TASKS AND RESPONSIBILITIES

Major tasks and responsibilities of position

• The job holder provides leadership and coordination for all local Human Resource administrative, operational and process improvement/system change activities in the country organization.

• Proactively work with the Local HR Experts and global process owner to convert strategy, policy, tools and processes into service operations and partner with the HR community to support the implementation of HR solutions reflecting the business needs.

• Proactively identify service delivery issues within organization and take appropriate action based on global framework; promote performance improvement initiatives based on local needs and global structure.

• Ensure appropriate process consulting to define local processes and definitions in close cooperation with global responsible person in HR Services.

• Seek and realize opportunities to improve service delivery model in order to improve customer satisfaction.

• Establish a work culture within the HR Operation team that promotes teamwork and sharing within HR Services globally and partnering with stakeholders based on global governance.

• Ensure efficiency and reduction of complexity by standardization and the use of best practice in service delivery for HR Operation based on global framework.

• Ensure appropriate metrics (including third party KPIs) for local organization in line with global governance.

• Ensure the implementation in HR processes and system of local norms and laws in relation to HR administrative processes (e.g. payroll)

• Ensure compliance and risk management across HR Operation and systems locally.

• Ensure knowledge transfer of best practice from Global HR Operation team.

Qualifications (Education, skills, experiences and personal characteristics necessary for success in this position)

• Preferably a university degree our equivalent, especially with the main focus on Human Resources

• Fluent both in the spoken and written form

• Several years in managerial HR positions.

• Deep expertise of local norms and laws related to HR administrative processes

• Experience and proven track record in working across the core HR functions with specific experience in Customers Service delivery and Shared Services.

• Ability to collaborate in the HR business model: Shared Service Center, Business Partner, Center of Expertise

• Intensive knowledge about the legal employment conditions and the Group HR policies and requirements.

• Team-oriented leadership skills honed through experience with senior management.

• Communications strategy and messaging skills with the ability to build long term partnerships with internal management & staff, including the various relevant representatives of workers groups and external stakeholders.