Job Description

- Monitor cleanliness in the Aloha Desk area.
- Ensure room’s revenue is accounted for by monitoring departures report and those talents are following standard credit procedures on day of departure and nightly credit check.
- Ensure a smooth working relationship with the Refresh team for an efficient turnaround of rooms and room status and retrieval of lost and found items.
- Effectively communicate all and relevant information via handover, log books, guest history, traces and by attending regular team meetings.
- Ensure that all guest requests are properly forwarded to the relevant department and handle complaints in a professional manner. 
- Maintain an updated knowledge on all in-house accounts to ensure accurate room rates are charged. 
- Personally comply with all workplace health and safety measures implemented by the local legislation and by our property. 
- Undertake additional duties as directed by the Management.

Requirements

- Strong expertise in the usage of Opera system. 
- Ability to work on feet for extended periods of time.
- Ability to speak and write in English. Knowledge on the Arabic language is an advantage. 
- Has average knowledge on the use of basic mathematical formulas such as statistics and algebra. 
- Excellent communication skills
- Previous experience as a GSA
- Flexibility and ability to coordinate with other department.