Guest Service Agent WANTED

Company: Work Abroad Location: Edinburgh Department: Administration Employment Type: Full Time

This exciting and challenging role requires an enthusiastic, highly motivated and truly professional individual to join our team at The company. 

Working on the Reception desk, this customer-facing role involves working as part of the Front Office team, ensuring all guests of the hotel receive a professional reception service.

The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs.The role involves the highest standard of guest care and a personalised, professional service at all times.

The ideal candidate will have previous experience in a similar role, and excellent guest care and social skills, be standards driven, and the ability to use their own initiative and work as part of a dynamic team.

The hours of work are on a shift basis five days out of seven including weekends. The earliest start time is 6.45am and the latest finish time is 11.15pm business permitting.

This is a fantastic opportunity to work in our award-winninghotel and would suit positive, team players who are committed to taking the next step in their career development.

In return for your five-star service we offer excellent benefits and working conditions with opportunities for progression through our outstanding training and career development that is both nationally and internationally recognised as being amongst the best in the world.

Benefits

  • Competitive Salary
  • 29 Holidays pro-rata per year
  • Occupational Pension Scheme

Meals on Duty

  • Discounted Rocco Forte Stayover Rates
  • Discounts in the Restaurants & Bars
  • Discounts on Spa Treatments & Products in the Health Spa
  • Discounted Laundry Service
  • Discounted Private Health Care
  • Learning and Development Opportunities
  • Recognition & Reward Scheme
  • Cycle to Work Scheme
  • Childcare Voucher Scheme
  • Local Retailer Discounts
  • Employee Social Events

The companyl is renowned as a place guaranteed to ensure comfort and understated service for its guests and delivering world class Scottish hospitality. The hotel is part of Rocco Forte Hotels, comprising of 10 individually distinct luxury hotels in culturally rewarding city locations, and an outstanding golf resort.

Applicants must be eligible to both live and work in the United Kingdom.

Apply for this Position
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